Shipping Policy

We started Zenovela with a simple belief: everyone deserves to feel their best — body, mind, and spirit.

📅 Last Updated: January 1, 2026


At Zenovela, we are committed to delivering your wellness products safely and efficiently. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

2. Shipping Locations

We currently ship to:

  • United States
  • Canada

3. Estimated Delivery Times

United States

  • Standard Shipping: 5–10 Business Days

Canada

  • Standard Shipping: 7–14 Business Days


Delivery times are estimates and may vary depending on carrier operations, customs clearance, weather conditions, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated at checkout based on your location and order value.

From time to time, Zenovela may offer free shipping promotions on eligible orders.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to appear.

6. Customs, Duties, and Taxes

For international shipments, customs duties, taxes, and import fees may apply depending on local regulations.

These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

7. Delayed or Lost Shipments

While we strive to ensure timely delivery, Zenovela is not responsible for delays caused by:

  • Shipping carriers
  • Customs inspections
  • Weather conditions
  • Incorrect shipping information provided by customers
  • Other circumstances beyond our control

If your package appears lost, please contact us and we will work with the carrier to investigate the issue.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

9. Damaged Packages

f your package arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the damaged package and product

We will review the claim and assist with a replacement or refund when applicable.

10. Contact Information

If you have any questions regarding shipping, please contact us:

Zenovela

Email: support@zenovela.com

Website: zenovela.com