Returns & Refunds

Returns & Refunds

We started Zenovela with a simple belief: everyone deserves to feel their best — body, mind, and spirit.

📅 Last Updated: January 1, 2026

At Zenovela, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

ou may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be in its original packaging.
Proof of purchase or order confirmation is required.

2. Non-Returnable Items

For health, wellness, and hygiene reasons, we cannot accept returns on:

Opened or used products
Damaged products caused by misuse
Gift cards
Clearance or final sale items

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your request and arrange a replacement or refund if approved.

4. Return Process

To initiate a return, contact our support team at:

Email: support@zenovela.com

Include:

Full Name
Order Number
Reason for Return

Once approved, return instructions will be provided.

5. Refunds

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Refunds are typically processed within 5–10 business days after approval.

6. Shipping Costs

Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

7. Order Cancellations

Orders may be cancelled within 12 hours of placement.

Once an order has been processed or shipped, cancellation requests may not be accepted.

8. Chargebacks

Customers are encouraged to contact Zenovela before initiating a chargeback with their bank or payment provider. We are committed to resolving issues fairly and promptly.